Privacy policy

At Valtira, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect:

Personal information, including your name, email address, phone number, billing address, and shipping address.
Order details, including products purchased and transaction information.
Payment information processed securely by our payment service providers.
Technical information, including your IP address, browser type, device information, and website usage data.
Marketing preferences and communications you send to us.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide customer support and order updates.
Process returns, refunds, and exchanges in accordance with our policies.
Improve our website, products, and customer experience.
Send promotional emails where permitted by applicable law and your preferences.
Detect fraud, protect our store, and comply with legal obligations.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and support advertising activities. You can manage cookies through your browser settings and any consent tools available on our website.

4. Sharing Your Information

We may share relevant information with trusted service providers, including Shopify, payment processors, shipping partners, analytics providers, and customer support services, where necessary to operate our business.

We may also disclose information when required by law or to protect our legal rights.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, dispute resolution, and recordkeeping.

We use reasonable safeguards to protect personal information. However, no method of online transmission or storage is completely secure.

6. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing.

To submit a privacy request, contact us using the details below.

7. Third-Party Services

Our website may use third-party services or link to external websites. Their privacy practices are governed by their own policies.

8. Children's Privacy

Our store is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the request.