Refund policy
At Valtira, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
Items that are damaged due to misuse, improper handling, or normal wear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personal care items
- Clearance or final sale items
- Gift cards (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will review the issue and offer a replacement or refund where applicable.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the item received was damaged or incorrect.
Order Cancellation
Orders can only be canceled within 12 hours of placement. After processing or shipment, orders cannot be canceled.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method for all returns.
Contact Us
For return or refund requests, contact us at:
Email: support.valtira@gmail.com
Store Name: Valtira
Policy Updates
Valtira reserves the right to update or modify this policy at any time without prior notice.