Refund policy

At Valtira, your satisfaction matters to us. This policy explains how returns, refunds, and eligible exchanges are handled.

1. Return Window

You may request a return within 3 days of receiving your order, subject to the eligibility requirements below and applicable consumer protection laws.

2. Return Eligibility

To qualify for a return:

The item must meet the applicable hygiene, safety, and condition requirements.
The item should include its original packaging and accessories where reasonably possible.
Proof of purchase or an order number is required.
The item must not be excluded from return under applicable law or a clearly disclosed product-specific condition.

Certain personal-care or hygiene products may be ineligible for change-of-mind returns once opened or used, where permitted by applicable law. This does not affect your rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after delivery if your item arrives damaged, defective, or incorrect.

Include your order number, a description of the issue, and photographs or videos where helpful. We will assess the issue and explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.

4. How to Request a Return

To begin a return:

Email [your support email] with your order number.
Explain why you would like to return the item.
Wait for our return instructions before shipping the item back.
Send the item to the return address we provide.

Do not send returns to an address that has not been confirmed by our support team.

5. Refund Processing

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may depend on your bank or payment provider.

6. Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law and disclosed before the return is arranged.

If an item is defective, damaged on arrival, or incorrectly supplied, Valtira will provide an appropriate remedy in accordance with applicable law and communicate any necessary return-shipping arrangements.

7. Exchanges and Replacements

If an exchange or replacement is available, our support team will explain the process and any applicable conditions.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after the order has been processed or dispatched. This does not affect any cancellation rights required by applicable law.