Refund policy

At Valtira Store, we want every customer to have a smooth shopping experience. If you are not satisfied with your purchase, please contact us and we will do our best to assist you.

Returns

You may request a return within 3 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must include all original packaging and accessories.
Proof of purchase is required.

Non-Returnable Items

Some items may not be eligible for return, including:

Used or damaged products caused by the customer.
Items without original packaging.
Clearance or final sale items.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed according to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos or videos of the issue. We will review your request and provide a suitable solution.